Terms & Conditions

Welcome to Kwik Kart, a technology platform operated by AGI Technologies, a registered Partnership Firm in Hyderabad, Telangana (“AGI Technologies”, “we”, “us” or “our”). By accessing or using www.kwikkart.in, the Kwik Kart mobile application, or any related ordering channel including WhatsApp (together, the “Platform”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please do not use the Platform.

1. About Kwik Kart

Kwik Kart is a technology platform that enables independent neighbourhood retailers to display products, receive and manage orders, and communicate with customers through supported channels such as WhatsApp, the Kwik Kart app and website.

Unless an order or invoice expressly states otherwise, products are sold by the independent retailer identified to the customer. The retailer is responsible for its product listings, prices, stock, applicable product taxes, invoices, product quality, packing, fulfilment, delivery and after-sales service. AGI Technologies provides the technology and does not own or stock retailer products merely by providing the platform.

2. Eligibility & account security

You must be at least 18 years old and legally capable of entering into a binding contract to create an account or purchase paid services. Keep passwords and OTPs confidential and notify hello@kwikkart.in promptly if you suspect unauthorised account access.

3. Retailer listings & orders

Retailers are responsible for accurate product names, descriptions, images, prices, taxes, stock availability and other listing information. Product availability and fulfilment depend on the selected retailer and service location.

An order request is subject to retailer confirmation and stock availability. The sale contract for goods is between the customer and the retailer identified for the order, unless the checkout or invoice clearly states otherwise. The retailer must fulfil accepted orders or promptly notify the customer if it cannot do so.

An order may be cancelled where goods are unavailable, the retailer cannot fulfil it, a material listing error occurs or fraud is reasonably suspected. If payment has already been collected for an order that is cancelled without fulfilment, the amount paid will be refunded under the Refund & Cancellation Policy.

4. Payments & payment gateway

Kwik Kart supports two payment flows: (a) payment by retailers for Kwik Kart SaaS subscriptions; and (b) customer payments for goods sold by independent retailers, where enabled. Available payment methods and applicable charges are shown at checkout before payment.

Payments may be processed through Razorpay or another payment provider expressly identified at checkout, and that provider's terms also apply. Never share an OTP, UPI PIN, CVV or banking password with anyone — Kwik Kart does not intentionally store full card credentials, CVV, UPI PIN or online banking passwords. Customer-to-retailer payments are enabled only once the applicable onboarding, authorisation and settlement requirements for that flow are complete; where this flow is not yet enabled for a store, ordering and payment are arranged directly with the retailer through the applicable channel.

5. Retailer SaaS subscriptions

Retailers may purchase a subscription for access to paid platform or Seller Dashboard features. Plan features, price, billing period, taxes, trial period and renewal terms are displayed before purchase. If recurring billing or UPI AutoPay is offered, the retailer must authorise the mandate and is shown the amount, frequency and renewal terms, and may stop future renewals through the available controls or by contacting support. Unless required by law or the service was not provided as promised, cancellation of renewal does not refund a paid period already started; access ordinarily continues until that period ends. Failed recurring payments may be retried per the payment provider's rules, and paid features may be restricted if the subscription remains unpaid, subject to applicable law and any required notice.

6. Delivery, cancellation, returns & refunds

Delivery or collection may be arranged by the retailer or a third-party delivery provider, as disclosed for the order — see the Shipping & Delivery Policy. Estimated delivery times are indicative unless expressly guaranteed. Customer cancellations, refunds, returns and replacements are governed by the Refund & Cancellation Policy and Return & Replacement Policy.

7. Acceptable use

Users must not use the Platform for unlawful activity, fraud, misleading listings, unauthorised access, interference with the service, unauthorised scraping or reverse engineering. Retailers must not list unlawful or prohibited goods or misuse customer information.

8. Intellectual property & third-party services

The Kwik Kart brand and Kwik Kart-owned content are protected by applicable law. The underlying SaaS technology is owned or licensed by AGI Technologies. No intellectual property ownership is transferred to users.

The Platform may integrate third-party services, including messaging, maps, hosting, delivery and payment providers. Their terms and privacy policies may also apply.

9. Suspension, liability & indemnity

We may suspend access where reasonably necessary to address suspected fraud, unlawful use, security risks, non-payment or a material breach, with notice and an opportunity to resolve the issue where appropriate.

To the extent permitted by law, AGI Technologies is not liable for indirect or consequential loss arising from use of the Platform. Nothing in these Terms excludes liability that cannot lawfully be excluded. Responsibility for product quality, retailer invoices, retailer fulfilment and retailer sales rests with the relevant retailer, subject to applicable law. Users are responsible, to the extent permitted by law, for claims arising from their unlawful use of the Platform, breach of these Terms or infringement of another person's rights.

10. Privacy, changes & governing law

Personal information is handled as described in the Privacy Policy. We may update these Terms by publishing a revised version with an updated date and giving notice where required by law. These Terms are governed by the laws of India. Subject to mandatory consumer-protection and jurisdiction rules, courts in Hyderabad, Telangana have jurisdiction.

11. Grievance redressal

See the Grievance Redressal page.

12. Contact

AGI Technologies / Kwik Kart: hello@kwikkart.in · +91 9010 60 5251.