Refund & Cancellation Policy

A. Customer orders

1. Cancellation before retailer acceptance/preparation

Customers may request cancellation through the channel used to place the order (WhatsApp, App or Web) or by contacting support. Cancellation is generally available before the retailer accepts or starts preparing the order.

2. After preparation or dispatch

Cancellation may no longer be possible once an order has been prepared or dispatched. This does not remove applicable rights where goods are defective, damaged, incorrect, missing or not delivered as agreed — see the Return & Replacement Policy.

3. Retailer cancellation or non-fulfilment

If the retailer cannot fulfil an accepted order — stock-out, store closed, no delivery available — the customer is informed and any amount paid for goods not supplied is refunded, subject to transaction verification.

4. Online refunds

Approved refunds are normally initiated to the original payment method. The time for the credit to appear depends on the bank, card network, UPI provider or payment method — as a general estimate, allow 5–7 business days after initiation, per Razorpay's processing timelines; processing times may vary. If the refund does not appear, contact support with the order ID and payment reference.

5. Cash on Delivery

Where no payment was collected online and no amount was paid, no payment refund is due. Where an amount was collected, any approved refund is arranged by a method agreed with the customer and permitted by law.

B. Retailer SaaS subscriptions

• Subscription plan, price, duration, taxes, trial and renewal terms are displayed before purchase.
• Fees for a period already started are generally non-refundable, except where required by law, a duplicate payment occurred, or AGI Technologies failed to provide paid access due to a fault attributable to the service. Requests are assessed and the outcome communicated.
• Turning off auto-renew stops future renewal charges but does not normally refund the current paid period; access ordinarily continues until that period ends unless suspended for a valid reason.
• Failed renewal payments may be retried under the payment provider's rules; paid features may be paused if the subscription remains unpaid.

C. Payment gateway

Razorpay or another disclosed payment gateway processes transactions. Kwik Kart / AGI Technologies is the contact point for order, subscription and refund requests relating to the Platform. Gateway processing time is separate from the time taken to review and initiate an approved refund.

How to request a refund

Contact hello@kwikkart.in or +91 9010 60 5251, including the order ID, date, amount, reason and payment reference where available.