Shipping & Delivery Policy

1. Service area

Availability depends on participating retailers and the delivery address or pincode. Serviceability is shown before order placement.

2. Delivery responsibility

Unless an order says otherwise, the retailer is responsible for packing and arranging fulfilment. Delivery may be handled by the retailer's own staff or a third-party delivery provider, depending on the option shown for that order.

3. Delivery estimates

An estimated delivery time, where available, is shown before or after order confirmation. Estimates may change due to distance, store workload, weather, traffic, demand or operational circumstances and are not guarantees unless expressly stated.

4. Charges

Delivery and other applicable charges are disclosed before the customer confirms payment. Fees and free-delivery thresholds may vary by retailer, order value, distance and demand.

5. Failed or delayed delivery

If delivery fails because of an incorrect address, an unreachable phone number or customer unavailability, the retailer may contact the customer to arrange another attempt or cancel the order. Any fee or refund consequence is clearly disclosed and applied fairly. If the retailer or delivery provider cannot deliver, the customer is informed and any amount paid for goods not supplied is refunded under the Refund & Cancellation Policy.

6. Support

For delayed, missing or failed delivery, contact hello@kwikkart.in or +91 9010 60 5251 with the order ID.