Return & Replacement Policy

1. Reporting a problem

Contact us as soon as reasonably possible if an item is damaged, spoiled, expired, incorrect, materially different from its description, or missing. Provide the order ID and, where practical, photos of the item, packaging or invoice.

2. Assessment & resolution

The relevant retailer and AGI Technologies/Kwik Kart may review the report and request reasonable supporting information. Depending on the issue and applicable law, the remedy may be replacement, a refund for the affected item, or another remedy agreed with the customer.

3. Items ordinarily not returnable

Food, fresh produce, personal-care and hygiene goods may not be returnable after opening or use where resale is unsafe or impracticable. This does not remove customer rights for defective, spoiled, expired, damaged, incorrect or misdescribed items.

4. How to raise a request

Email hello@kwikkart.in or call +91 9010 60 5251 with the order ID, item details and a description of the issue.